**Website:**
tarot-hera.com**Operator:** NICKELNOVA LTD, registration number HE 460316, registered address Avlonos, 1, MARIA HOUSE, 1075, Nicosia, Cyprus
**Contact:** Ezoteamfinance@gmail.com | +44 7488 847948
**Last updated:** 24.08.2026
## 1. Scope
1.1. This Delivery Policy explains how and when access to purchased Services (consultations, readings, and subscription content) is provided to the Client following successful payment. As all Services offered on tarot-hera.com are digital, no physical goods are shipped.
## 2. Delivery Method
2.1. All Services are delivered electronically through:
- (a) the Client's personal account on the Website; and/or
- (b) email, using the address provided at registration/checkout; and/or
- (c) a scheduled live session (chat/video/audio) at a time agreed with the Client, where applicable.
2.2. No physical delivery, shipping, or courier service is involved in the provision of any Service.
## 3. Delivery Timing
3.1. **Single Session purchases:** Access is provided immediately after payment is confirmed, or — where the Service involves a scheduled live consultation — at the date and time booked by the Client during checkout. Written/asynchronous readings are typically delivered within the timeframe stated on the relevant Service page (generally within 24–72 hours of purchase, unless stated otherwise).
3.2. **Subscription purchases:** Access to subscription content begins immediately upon confirmation of the first payment and continues for each successive billing period for which payment is successfully processed, until cancellation.
3.3. If delivery is delayed beyond the stated timeframe due to technical issues or specialist availability, the Company will notify the Client and provide a revised delivery estimate.
## 4. Confirmation of Delivery
4.1. The Client will receive an email and/or in-account notification confirming that a purchased Service has been delivered or that access has been activated.
4.2. It is the Client's responsibility to ensure that the email address and account details provided are accurate and that the Company's emails are not blocked by spam filters.
## 5. Failed or Incomplete Delivery
5.1. If the Client does not receive access to a purchased Service within the applicable timeframe, the Client should contact Ezoteamfinance@gmail.com with their order details.
5.2. The Company will investigate and, where a delivery failure is confirmed to be on the Company's side, will either (a) redeliver the Service promptly, or (b) issue a refund in accordance with the Return & Refund Policy.
## 6. Client Responsibilities
6.1. For scheduled live sessions, the Client is responsible for being available at the agreed time. Rescheduling and no-show terms are described on the relevant Service page and/or the Return & Refund Policy.
6.2. The Client must ensure a stable internet connection and compatible device where the Service is delivered via chat, audio, or video.
## 7. Contact
For any questions about delivery of your Service, contact:
NICKELNOVA LTD
Email: Ezoteamfinance@gmail.com
Phone: +44 7488 847948
Address: Avlonos, 1, MARIA HOUSE, 1075, Nicosia, Cyprus