**Website:**
tarot-hera.com**Data Controller:** NICKELNOVA LTD, registered in the Republic of Cyprus, registration number HE 460316, registered address Avlonos, 1, MARIA HOUSE, 1075, Nicosia, Cyprus
**Contact:** Ezoteamfinance@gmail.com | +44 7488 847948
**Last updated:** 24.08.2026
## 1. Introduction
This Privacy Policy explains how NICKELNOVA LTD ("**we**", "**us**", "**the Company**") collects, uses, stores, and protects personal data of users ("**you**") of tarot-hera.com (the "**Website**"). We are committed to processing your personal data in accordance with the EU General Data Protection Regulation (GDPR), the Cyprus Data Protection Law, and other applicable data protection legislation.
## 2. What Personal Data We Collect
We may collect the following categories of personal data:
- **Account data:** name, email address, password (encrypted), date of birth (where relevant to age verification).
- **Contact data:** email address, phone number, communication preferences.
- **Payment data:** billing name, billing address, payment card details (processed by our payment providers; we do not store full card numbers).
- **Consultation data:** questions submitted, session notes, and content you voluntarily provide during a reading or consultation.
- **Technical data:** IP address, browser type, device identifiers, cookies, and usage data collected via analytics tools.
- **Marketing data:** your preferences regarding receiving marketing communications.
## 3. How We Collect Data
- Directly from you when you register, purchase a Service, contact support, or complete a consultation.
- Automatically through cookies and similar technologies when you use the Website.
- From our payment service providers, to confirm and reconcile transactions.
## 4. How We Use Your Data
We process your personal data for the following purposes and legal bases:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing payments and subscriptions | Performance of a contract |
| Delivering consultations and readings | Performance of a contract |
| Customer support and dispute handling | Performance of a contract / legitimate interest |
| Fraud prevention and payment dispute management | Legitimate interest / legal obligation |
| Sending service-related notifications | Performance of a contract |
| Sending marketing communications | Consent (you may opt out at any time) |
| Complying with legal and tax obligations | Legal obligation |
| Improving the Website (analytics) | Legitimate interest / consent (cookies) |
## 5. Sharing Your Data
We may share your personal data with:
- **Payment processors** and acquiring banks, solely to process transactions and manage disputes/chargebacks;
- **Independent tarot/esoteric practitioners** engaged to deliver the specific consultation you purchase, limited to what is necessary to provide the Service;
- **IT and hosting providers** who support the operation of the Website;
- **Professional advisers** (legal, accounting) where necessary;
- **Regulators, courts, or law enforcement** where required by law.
We do not sell your personal data to third parties.
## 6. International Data Transfers
Where personal data is transferred outside the European Economic Area (including to service providers located in Turkey, the United Kingdom, or elsewhere), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, as required under GDPR.
## 7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements. Account and transaction data is typically retained for the duration of your relationship with us plus a period required by applicable tax and financial regulations (generally up to 7 years).
## 8. Cookies
The Website uses cookies and similar technologies to operate core functionality, remember preferences, and analyse traffic. You can manage cookie preferences through your browser settings or via the cookie banner on the Website.
## 9. Your Rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure of your data ("right to be forgotten");
- restrict or object to certain processing;
- request data portability;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with your local data protection authority (in Cyprus, the Office of the Commissioner for Personal Data Protection).
To exercise any of these rights, contact us at Ezoteamfinance@gmail.com.
## 10. Data Security
We implement appropriate technical and organisational measures — including encryption, access controls, and secure payment processing — to protect your personal data against unauthorised access, loss, or misuse.
## 11. Children's Privacy
The Services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
## 12. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be notified via the Website or by email. The "Last updated" date at the top of this Policy indicates when it was last revised.
## 13. Contact Us
NICKELNOVA LTD
Avlonos, 1, MARIA HOUSE, 1075, Nicosia, Cyprus
Email: Ezoteamfinance@gmail.com
Phone: +44 7488 847948