**Website:**
tarot-hera.com**Operator:** NICKELNOVA LTD, registration number HE 460316, registered address Avlonos, 1, MARIA HOUSE, 1075, Nicosia, Cyprus
**Contact:** Ezoteamfinance@gmail.com | +44 7488 847948
**Last updated:** 24.08.2026
## 1. General
1.1. This Policy explains the Client's rights regarding cancellations, returns, and refunds for Services purchased on tarot-hera.com, in accordance with applicable consumer protection law, including (where applicable) the EU Consumer Rights Directive.
1.2. As all Services are digital and personalised in nature, the specific rules below apply instead of a standard physical-goods return process.
## 2. Right of Withdrawal — Digital Content
2.1. Where mandatory consumer law grants the Client a statutory right of withdrawal (commonly 14 days from purchase) for digital content or services, the Client acknowledges and **expressly consents that performance of the Service will begin immediately** upon confirmed payment, or at the scheduled session time chosen by the Client.
2.2. By requesting immediate delivery (e.g., an immediate reading, or a session booked within the withdrawal period), the Client acknowledges that, to the extent permitted by applicable law, **the statutory right of withdrawal is lost once the Service has been fully performed**, or is limited to the undelivered portion where performance has begun but is not complete.
## 3. Single (One-Off) Session Purchases
3.1. **Before delivery:** If a purchased session has not yet been delivered or has not yet taken place, the Client may cancel and request a full refund by contacting Ezoteamfinance@gmail.com, subject to Section 3.3 below.
3.2. **After delivery:** Once a written/asynchronous reading has been delivered, or a live session has taken place, the Service is considered fully performed and is **non-refundable**, save as set out in Section 5 (Service Not as Described / Technical Failure).
3.3. **Scheduled sessions — rescheduling and no-shows:** If the Client wishes to reschedule, they must notify the Company at least 24 hours before the scheduled time. Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session ("no-show"), may not be eligible for a refund but may, at the Company's discretion, be rescheduled once.
## 4. Subscription Purchases
4.1. **Cancellation** of a recurring subscription stops future billing from the next renewal date onward, as described in the Offer Agreement. Cancelling does not automatically refund the current or past billing periods.
4.2. **Refund of the current billing period** may be granted, at the Company's discretion or where required by applicable law, if the Client cancels shortly after a renewal charge and has not materially used the content/consultations for that period. Refund requests must be submitted to Ezoteamfinance@gmail.com within 14 days of the relevant charge.
4.3. **Unauthorised or accidental renewal:** If the Client believes a subscription renewed in error (e.g., they attempted to cancel but the cancellation did not process), they should contact support immediately; the Company will investigate and, where confirmed, issue a full refund of that charge.
## 5. Service Not as Described / Technical Failure
5.1. The Client is entitled to a full or partial refund where:
- (a) the Service was not delivered at all due to a fault attributable to the Company (see Delivery Policy, Section 5); or
- (b) a technical failure on the Company's platform prevented the Client from receiving or accessing the Service they paid for.
5.2. Such refund requests must be submitted within 14 days of the purchase date, with supporting details, to Ezoteamfinance@gmail.com.
## 6. What Is Not Covered
Refunds are not available where the request is based solely on:
- dissatisfaction with the content, interpretation, or outcome of a reading/consultation that was delivered as described;
- the Client's own change of mind after a Service has been fully performed;
- the Client's failure to attend a scheduled session without required notice.
## 7. How to Request a Refund
7.1. To request a refund, contact Ezoteamfinance@gmail.com with your order/transaction reference, the Service purchased, and the reason for your request.
7.2. The Company will review requests and respond within a reasonable time, generally within 14 business days.
7.3. Approved refunds will be issued to the original payment method used for the purchase, within the timeframe required by the relevant payment provider (typically 5–10 business days).
## 8. Chargebacks
8.1. Clients are encouraged to contact the Company directly to resolve any billing issue before initiating a chargeback with their bank or card issuer, as this allows for a faster resolution.
8.2. Filing a chargeback for a Service that was delivered as described, without first attempting to resolve the matter with the Company, may be treated as a breach of these Terms and may result in suspension of the Client's account.
## 9. Contact Us
NICKELNOVA LTD
Avlonos, 1, MARIA HOUSE, 1075, Nicosia, Cyprus
Email: Ezoteamfinance@gmail.com
Phone: +44 7488 847948